&Collar is now proud to announce free returns and exchanges!
We held off until now, not because of a worry about our product quality but due to a concern over our financial ability to grow and offer that service as a small business, but are excited to now offer free returns and exchanges to all of our wonderful customers and supporters. As we continue to try to make online sizing easier to understand and as we expand into new products, we want you to be able to shop with ease and comfort of mind. We stand behind our products and want you to take a chance on them. If you aren't 100% satisfied, we'll take your order back and refund you.
- To initiate a return or exchange, you will enter our online portal (https://andcollar.myreturnscenter.com/). You'll be asked for your order number and email.
- Once you put that in, you will be provided with instructions on how to move forward and submit a request for an exchange or return.
- As soon as we approve your request, you'll be emailed a prepaid shipping label.
- Mail the product(s) you would like to exchange or return with that shipping label. We will offer you a full refund to your original payment method (for returns) or a gift card for the full amount of your order including shipping so you can place a "new order" free of charge for the proper product/size (for exchanges).
We are excited about our potential to continue to grow with you and hope that this will help improve your overall experience with us. Thanks for all of your generous support! We can't wait to share even more announcements with you over the next several weeks.