&Collar offers 100% free returns and exchanges!
We want you to be able to shop with ease and comfort of mind. We stand behind our products and want you to take a chance on them.
If you love our fabric and quality but simply need a different size, we would love to get you the right size through an exchange!
If you aren't 100% satisfied, we'd be happy to offer a full refund.
Our free returns and exchanges window last for
45 Days After Your Order Is Placed.
All items must be
Unworn and All Tags Must Be Intact.
- To initiate a return or exchange, enter our online portal (https://andcollar.com/apps/returns).
- Follow the prompts asking for your order number and email.
- You may choose between a full refund to your original payment method (for returns) or a gift card for the full amount of your order including shipping so you can place a new order for the proper product/size (for exchanges).
- A pre-paid shipping label will be emailed to you
- Mail the product(s) you would like to exchange or return with that shipping label.
- Please allow up to 7 days for the exchange/return to be processed once the item(s) have been received at our facility.
Thank you for all of your generous support! If you have any questions, comments, or concerns please feel free to reach out to our customer service team at firstname.lastname@example.org