FAQs

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General Questions

Stress-free, affordable, sustainable, performance clothing for the everyday man. Aka, the best men’s dress clothes on the planet (we are biased, we’ll admit).

The question is why wouldn’t you? Moisture-wicking, 3D stretchy, stain-repellent, machine-washable, wrinkle-resistant, hyper-breathable, and uber-comfortable. Yeah, that sounds pretty amazing to me, too.

Dress shirts sucked, sports jerseys didn’t. Our founder thought he was a scientist and decided to combine the two. Here we are a lot of years and hundreds of thousands of shirts sold later. Here’s the full story if you want.

We literally are here for you. Our Dream Team (not the ’92 US Olympic Men’s Basketball Team but similarly awesome and athletically gifted) is a group of amazing US moms who are here to help you. You can reach them at info@andcollar.com or at this Contact Us page on our site. They do their very best to respond within 24 hours, Monday through Friday (we promise they’ll get to you, we just want to make sure they have some time to take care of themselves, too!).

Statistically speaking, you will 😎 (and we certainly hope and pray that you do)! But, we realize that everyone has personal preferences, especially when it comes to clothing. We absolutely stand behind the quality of our products so if you don’t like it or simply need to exchange for a better-fitting size, we have a ‘No Questions Asked’ policy and will happily (or sadly but understandingly) accept your return/exchange.

We wanted to feel like you could be part of a fun community (think Peaky Blinders, Mighty Ducks, other iconic teams) while wearing our &Collar dress shirts. Short of being able to put a swoosh on the front pocket (Legal said we can’t…), this was us trying to thread the needle of marking our &Collar shirts while still keeping them clean and unbranded enough to wear to your biggest moments, easily hidden by a tie or cool enough to wear without. In short, welcome to the #bluebuttongang.

Shipping + Returns and Exchanges

We absolutely stand behind the quality of our products so if you don’t like your &Collar products, don’t need the product(s) anymore, or simply need to exchange for a better-fitting size, we have you covered. When checking out you can opt into our unlimited returns and exchanges for only $2.98. This policy is good for 45 days after delivery. It includes a ‘No Questions Asked’ policy where we will generate and pay for your return shipping label and will happily (or sadly but understandingly) accept your return/exc hange.

You can start your return or exchange here. All you will need is your order number, found in your purchase confirmation emails.

We wanted to make returning or exchanging your &Collar items as easy as possible (we shop online, too, and know the pains when it’s difficult). If you have your order number, you can start the stress-free return/exchange at this link!

We get it, too many donuts or days at the gym and you're bursting out of your once known and perfect size. We have your back. With the addition of our unlimited return/exchange offered at checkout, if selected, exchanges are 100% free, for 45 days, if not selected at checkout all you pay is the $7.00 shipping charge. We don’t ask questions so you can keep your new weight max to yourself, but if you want to share it, we will be your biggest fans. To start your exchange simply go here.

Long story short, we try to ship you the correct stuff quickly. We partner with UPS, DHL, and USPS to ship our orders. We offer free shipping [typically 4-8 business days depending on where you live] for all orders over $100 and have standard shipping for $8. We offer various expedited shipping options as well that you can see at checkout which can get you your package in 2-4 business days.

We typically have a 1 business day processing time before carriers receive your package.

Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm MT on a business day will ship that same day. For example, an order placed with 2 business day shipping on Thursday at 2 pm MT will ship out the next day, Friday, and arrive the following Tuesday.

Got a wedding, big job interview, or another momentous occasion that you need to look fly for while feeling stress-free? Yes, you definitely can expedite your order!

We offer various expedited shipping options as well that you can see at checkout which can get you your package in 2-4 business days.

We typically have a 1 business day processing time before carriers receive your package.

Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm MT on a business day will ship that same day. For example, an order placed with 2 business day shipping on Thursday at 2 pm MT will ship out the next day, Friday, and arrive the following Tuesday.

Also, we do offer some of our products on Amazon if you’re really in a pinch. We all know we can trust Jeff’s shipping!

We try to fulfill orders very quickly; that said, please email us at info@andcollar.com and we’ll see what we can do! We can’t make any promises with incorrect/incomplete addresses or wanting to add additional items after the fact, but we promise you we will try our best! If you’re just getting cold feet, hang on until you can give them a try–we think you’ll love them and if you don’t, you can always send them back within 45 days of purchase, no questions asked.

Once your return is packaged and the provided label has been scanned, we will automatically start working on your new exchange order. It may take a day or two to process and then it will ship with our standard shipping. The faster you send back your return, the faster we can send you the new exchange item.

Hang tight please, banks never move as fast as we want (I’m still waiting on my million-dollar yacht loan. Underwriting doesn’t love it…). We’ll be sure to send a refund notification email as soon as we’ve issued your refund, but you’ll typically see it within 3-7 business days. 

Don’t worry, we do the exact same thing when we buy something (check and refresh your email and front doorstep a thousand times!). If you have your order number [see any confirmation emails], head over to this link and you’ll know exactly where your order is on its journey home to you.

Yes, because we are aspiring world travelers and want to give our boss an excuse to personally hand-deliver each package outside of the United States. We currently ship internationally to the following countries outside of the United States: Australia, Canada, Hungary, Mexico, and the United Kingdom.

We wish it were more simple and cheaper, but right now, the best we can do is if you are willing to pay to mail back your international return, we can issue a refund for the products purchased (not the customs/taxes/other fees or shipping costs) or issue store credit for you to reorder the correct size.

Products and Fit

We offer multiple fits (slim and athletic) in many of our products trying to get you the perfect fit! Each product has fit in the reviews section so you can see how other customers choose their sizing and rate &Collar’s sizing.

We know online shopping can always be tricky, which is why we have our amazing Dream Team customer service moms here to help answer sizing and fit questions at info@andcollar.com (tell them what size you are and what you wear in other brands and they usually give GREAT recommendations). We also have size guides on each page as well as our online Visual Sizing Guide to be able to see how different bodied models fit in &Collar and what sizes they wear.

Great question! The short answer is no. Because we primarily use high-performing and technical synthetic fabrics in our products, there are no materials we incorporate into our clothes with shrinking properties.

Yes! We wish we could say it was magic, it’s just really cool science that makes your &Collar products stain-repellent. Please note, though, that our products are not stain-proof, so please don’t throw yourself into a vat of oil and expect &Collar to totally protect you (plus, why would we want to rob you of any potential superpowers from that happening?). There may still be the usual ring around the neck [which should wash out, by the way] or not total protection against oils since our stain-repellency is specifically designed for water based liquids. If you rinse stained areas immediately, though, with water, you will be amazed at how effective it really is! Also, the stain-repellency does decrease over time and with more wear and washes. We wish we could have it be an infinite thing, but we need to spend more time in the lab to accomplish that amazing feat.

The good news is &Collar was designed by guys who did not like taking the time to take care of their dress shirts. We’ve made all of our products with the goal of saving you time and stress in maintenance and care.

You can throw them in the washing machine. You can then hang dry as well. Personally, as wearers, we throw them in the dryer and they come out without any wrinkles! You can also iron your &Collar products- if you’re into that sort of thing. We recommend the lowest heat setting.

You bet they are! The worst thing about traditional dress shirts is needing to take them to the dry cleaner. Say goodbye to needless trips and hello to that amazing device we call the washing machine!

*We recommend washing on cold to help prolong the product. You can then hang dry as well. Personally, as wearers, we throw them in the dryer and they come out without any wrinkles! You can also iron your &Collar products- if you’re into that sort of thing. We recommend using the lowest heat setting.

We have literally scoured the planet for the best manufacturers and have great partners in Vietnam, Thailand, Ethiopia, and China. Rest assured that all of our products are made with the utmost attention to detail in safe and ethical working conditions. We don’t believe in cutting corners. Ever.

We are currently searching for Thanos’ infinity stones (well, they aren’t really his anymore?) in our process to make indestructible and infinity clothing. In the meantime and despite how quality our products really are, they do unfortunately have a lifespan. With proper care, you can lengthen the life of your &Collar products, but they will still inevitably lose color and stain-repellency over time. 

Payment

At &Collar, we work hard every day to make the best clothes on the planet that are the best clothes for the planet. We try to price our products so everyone who needs stress-free clothes can afford them (and let’s be honest, who doesn’t need stress-free clothes?). Because of that, we don’t typically offer discount codes or coupons, although maybe your favorite influencer, if they are cool and are working with us, might have one… Your best bet is if you subscribe to our text and email list where you can get cash back on your order and get early access to any sales or deals we have going on!

Genuinely from the bottom of our collective heart, thank you for your service. We realize there are people doing much more important things than just selling stretchy dress clothes online, so we absolutely want to take care of you if you are one of those people (see above)! Please reach out to us at info@andcollar.com and we will show you the respect and love that you deserve!

Yes! We’ve all shopped for our loved ones and know how difficult it is to get it right (“when there is no wrong option…”). We have e-gift cards available at this link in multiple options and dollar amounts. 

We would never store or sell your payment or personal info - we like to keep things between us.

Don’t worry about grabbing *the other* credit card - we accept all major credit cards, Shop Pay, Shop Pay Installments, PayPal, Apple Pay, and Amazon Pay.

Sometimes, you just have to wait for that next paycheck to hit. When checking out through Shop Pay for orders $50-$1,000, you have the option to pay over time in 4 installments with no extra charge to you. Gift cards cannot be purchased through installments.

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